Palmetto Tile Distributors in North Charleston, SC Closed now

Reviews about Palmetto Tile Distributors

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  April 02, 2019, by Bob Edsall
  End of Nov. '15 I had placed a small Crossville tile sample order with one of Palmetto's salespeople at the N. Charleston location. Was told it would be received in a matter of days. As an out of town customer I pointed out the fact that I wouldn't necessarily be able to collect it right away but to let me know when it arrived. Never heard anything so after a week I called to check, got her voicemail and left a message (with return mobile number). No response. Subsequently also sent an email follow up 12/10/15 asking status of the order. No response. On 12/15/15 having still had no response I sent the rep an email with instruction to cancel the order as evidently she was too busy to follow up with me. Guess what? No response! Of course the charge had been made to my credit card on 12/2/15 — small ball stuff: $23.00. Figuring she'd get around to refunding it I waited to hear something, anything. Nothing. (meanwhile had to obtain the samples elsewhere) Finally I had to contact the card issuer to dispute the charge and was successful on 1/4/16. Today Feb. 25 2016, I received a call from someone, didn't catch the name, at Palmetto who questioned me on the charge reversal and said I was obligated to pay because it was a special order. When I explained the circumstances he was quick to defend his sales rep and claimed she did contact me when the order arrived. I begged to differ and suggested she must have simply been too busy to follow through and/or forgot. I happens you know. Whereupon he actually had the gall to threaten me to take the matter to a Magistrate. Sheesh! You earned this rating.